✅ Request Submitted Successfully

Thank you for your deletion request. We have received your submission and will process it according to your selected option.

❌ Error Submitting Request

There was an error submitting your request. Please try again or contact us directly at info@fitbyjonetics.com.

🔄
Temporary Suspension
Temporarily suspend your account while keeping your data safe. You can reactivate anytime within 30 days.
  • Account suspended but recoverable
  • Data preserved for 30 days
  • Can be restored by contacting support
  • No permanent data loss
🗑️
Permanent Deletion
Permanently delete your account and all associated data. This action cannot be undone.
  • Complete account removal
  • All data permanently deleted
  • Cannot be recovered
  • Immediate processing
✂️
Partial Data Deletion
Delete specific types of data while keeping your account active. Choose what to remove.
  • Account remains active
  • Select specific data types
  • Keep important information
  • Customizable deletion

📋 What You Need to Know

  • Processing Time: All requests processed within 7 business days
  • Verification: We may need to verify your identity before processing
  • Soft Delete: Account suspended, data preserved for 30 days
  • Hard Delete: Permanent removal, cannot be recovered
  • Partial Delete: Select specific data types to remove

📱 App Users

If you're using the Fit By Jonetics mobile app, you can also manage your account and data deletion directly from the app:

  • Open the Fit By Jonetics app
  • Go to your Profile page
  • Look for "Account Settings" or "Data Management"
  • Select your preferred deletion option

Both web and app deletion requests are processed equally and securely.

⏱️ Processing Timeline

Step 1: Email confirmation within 24 hours

Step 2: Identity verification (if required)

Step 3: Deletion processing within 7 business days

Step 4: Final confirmation email

📞 Need Help?

If you have questions about the deletion process or need assistance, please contact us:

Email: info@fitbyjonetics.com
Subject: Account Deletion Request

Visit our contact page for more ways to get in touch.

📱 Alternative: Use the Mobile App

You can also delete your account directly from the Fit By Jonetics mobile app:

App → Profile → Account Settings → Delete Account